Turning a backlog of broken automation into a managed, optimizing stack
A lean RevOps team was drowning in a backlog of broken flows and change requests. Our managed service cleared it, then shifted the stack from firefighting to continuous optimization.
The challenge
One overloaded admin, a two-hundred-item backlog, and automation failing silently in production. Every new request pushed the queue further out.
Our approach
Managed services with a RevOps Agent monitoring automation health continuously — routine fixes handled automatically, the rest triaged and shipped on a predictable cadence.
The situation
A single admin owned a sprawling Salesforce org with a two-hundred-item backlog. Automation was failing silently, and every new request only lengthened the queue. The team was firefighting, not improving.
What we did
We took the stack under managed services, cleared the backlog against a documented model, and deployed a RevOps Agent to monitor automation and data hygiene continuously — fixing the routine automatically and escalating the rest. Requests now ship on a predictable cadence.
The result
The backlog went to zero in a quarter, automation health is monitored around the clock, and the internal team moved from reactive fixes to proactive optimization — the “Manage” and “Optimize” stages of the maturity model, running for real.